OBJECTIVE:

EXPERIENCE:

9/2011 - Present

Industry: Healthcare Services

Systems Engineer

I have been assisting with this EMR startup, in my spare time (nights and weekends), since 2011. I focus on designing, building and supporting enterprise-class solutions on cost-effective platforms.

Examples of my work include:Redundant load balancers with features similar to those offered by F5 products, but on low-cost leased servers. This includes full fault tolerance with auto-failover, SSL acceleration, intelligent node state detection, etc.Fault tolerant iSCSI SAN with automatic failover and data mirroring.Fault tolerant NFS with automatic failover and data mirroring (both locally between nodes and to DR site).Multi-master MySQL cluster with load balanced frontend.Stand-alone MySQL server built upon replicated DRBD volume, along with automatic failover.

7/2012 - Present

Industry: Computer/IT Services

Intel Manager II

Intel manager with a senior-level technical background in both Windows and Linux.

I currently manage a team of over 30 members for a dozen large enterprise accounts. This team consists of members from across the globe, ranging from junior to very senior technical staff. I am responsible for HR and financial duties, as well as serving as a senior point-of-escalation for my accounts.This was a promotion from my prior role at Dell Services, continuing my employment from November 2003 (via the acquisition of Perot Systems).

10/2006 - 6/2012

Industry: Computer/IT Services

IS Project Services – Sr. Specialist / Intel Tower SME

This position consisted of managing a team which assists the transition of new accounts into our outsourcing offerings.  My team is placed into the transition efforts as the Wintel SMEs, with the responsibility of architecting, deploying and orchestrating long-term onshore, nearshore and offshore support of complete data center-based environments.  It is my duty to determine requirements, maintain budgetary constraints related to our contractual obligations, and deliver an enterprise class solution within the time frames allotted.  This generally consists of multiple client site visits to discuss and gain approval of proposed architecture, followed by managing efforts in our data centers to centralize and standardize operations.  SME duties include the architecture design, and implementation of enterprise-grade solutions.  These environments typically consist of Active Directory, VMWare, and various IIS/SQL applications.   Following a successful migration, my international team retains steady state support duties for the new account.  We maintain all aspects of an enterprise Intel/Windows environment, ranging from Citrix to Antivirus to basic server OS and hardware administration.  I support all infrastructure applications, such as Active Directory, DNS, etc as well as provide a stable server environment for 3rd party apps.This position spanned the acquisition of Perot Systems by Dell Computer, Inc to become Dell Services.

11/2003 - 10/2006

Industry: Other/Not Classified

IS Intel Services Manager

I managed a diverse team, both skillset related and geographically, in the pursuit of delivering the best possible support to our customer. My primary responsibilities are ensuring completion of new project delivery as well as maintaining the highest levels of ongoing support. In pursuit of these goals, I retain budgetary responsibility for both training and associate moral for my various teams equaling approximately 35 individuals. I must constantly re-evaluate current resource allocations and supplement as needed to maintain proper service levels to the customer.I was hired at Perot Systems as a team lead for a small group of system administrators supporting various software development teams within the healthcare field. My responsibilities included system administration in a senior capacity within an environment consisting primarily of clustered IIS and SQL servers as well as associate management. This team grew recognition and became a pinnacle of customer support and it's pool of admins became a much sought after commodity until being absorbed into the overall IS dept. supporting a major US healthcare account.Upon becoming part of this larger IS/IT organization, I was tasked with the role of Project Delivery Manager. In this capacity I was directly responsible for a team of system admins deploying both servers and overall design for various healthcare systems. I was also given management of ongoing support for several groups where customer satisfaction was low. Within months these teams had become extremely high held by our customer.Due to the success of the above ventures, I was given ongoing support duties for most of the organization - approximately 40 associates. This includes support for approximately 1200 Intel based servers running everything from web servers hosting inhouse built applications to VPN connectivity for all of the customer's nationwide facilities. I provided leadership for teams specializing in such areas as Citrix, security and network storage (network appliance/netapp). Further, I worked closely to tailor architecture solutions for projects including IBM blade, diskless boot-to-LUN scenaries and indepth WAN based backup strategies to meet DR requirements.

4/2003 - 10/2003

Industry: Internet Services

System Administration

At 800-Hosting I was the senior Linux and Windows administrator. I also performed all management of the corporation's routers and firewalls (linux based), in addition to Cisco administration (2900 and 3500 switches). My responsbilities were primarily as 3rd level support when other admins within the company were unable to obtain a resolution for the customer.In addition to typical system administration, I also maintained pre-order server quantities. My responsibility in this role was to properly evaluate on-hand server count and gauge against current and projected customer needs to ensure we always had enough hardware on hand to meet demands, without maintaining excess costly hardware.

3/2001 - 12/2002

Technical Support

Outsourced from Nortel Networks, I worked on two projects during my time at CSC. They are:Decommission/DiscoveryDuties during decommissioning phases were as a technical prime. Responsible for consolidating multiple application data and/or databases into single applications/databases to reduce overhead and costs to the company. Tasked with working through the details of various projects and implementing the solution. Identification of applications running on specific servers during Discovery phases in order to carry decommissioning efforts forward.And:Web Server/Application AdministratorDeployed and maintained corporate web servers, directory servers (LDAP), and back end/middleware applications. Internal customer and vendor support to assure timely remedies to any and all issues that arose with the servers, ranging from setup and performance tuning to system level problems to writing scripts to automate otherwise tedious and time consuming manual tasks. Scope of support included Netscape/iPlanet Enterprise Web Server, Netscape/iPlanet Directory Server, Insight Accrue (for webserver metrics), Broadvision, NetGravity Ad Server, Apache Web Server, BroadBase, and the Verity Search Engine. Platform of choice was Sun Solaris, as well as Sun hardware ranging from Ultra60’s to E10000’s.Worked with various network related groups, such as the NOC and Firewall/Corporate Security, to help track down and identify outages. Duties also outlined a rotating 24/7 “on-call” status for after hours trouble resolution.

12/1999 - 3/2001

Technical Support

Deployed and maintained corporate web servers, directory servers (LDAP), and back end/middleware applications. Internal customer and vendor support to assure timely remedies to any and all issues that arose with the servers, ranging from setup and performance tuning to system level problems to writing scripts to automate otherwise tedious and time consuming manual tasks. Scope of support included Netscape/iPlanet Enterprise Web Server, Netscape/iPlanet Directory Server, Insight Accrue (for webserver metrics), Broadvision, NetGravity Ad Server, Apache Web Server, BroadBase, and the Verity Search Engine. Platform of choice was Sun Solaris, as well as Sun hardware ranging from Ultra60’s to E10000’s.Worked with various network related groups, such as the NOC and Firewall/Corporate Security, to help track down and identify outages. Duties also outlined a rotating 24/7 “on-call” status for after hours trouble resolution.

4/1999 - 12/1999

On-site support

Performed onsite IT and IS support for contract customers, including LAN/WAN, server, and workstation support, as well as printer and remote connection devices. Duties also included maintenance of internal LAN and PC and server diagnostics/repair. Scope of network support included Windows NT, SCO Unix and Linux, and related terminal and workstations.

7/1993 - 4/1999

IT Support

I was promoted through the company several times, so I have several different positions listed below:IS/IT and Complete Network SupportCustomer Support/Web Master, 1997 - 1999Install, configure, and support all computer systems and software. Responsible for maintaining two Windows NT 4.0 servers as well as the integrity of our local domain. Built all computers needed in the company from the ground up, as well as installation of all software and supply support to the end user. Hardware, Windows 95, Windows NT 4.0, and OS/2 Warp 3.0 configuration and required trouble shooting were my sole responsibility, as well as managing and maintaining the MRP system (Manex ver. 3.4R). Evaluated, installed, and maintained the internal proxy server, web server, and mail server. Created the company web site at http://www.outsource-solutions.com (company has since gone out of business, and website is no longer available).Automated Surface Mount PCB SupervisorSurface Mount Technology (SMT) Supervisor, 1995 - 1997Duties included machine calibration, maintenance, and writing machine programs per customer's specifications and CAD data for all SMT machines, as well as overseeing and training all SMT machine personnel. Retained all previous duties for through hole supervisor.Automated Through Hole PCB SupervisorAutomated through hole PCB production Supervisor, 1994 - 1995Responsible for machine calibration, maintenance, and writing machine programs per customer's specifications for all through hole machines, as well as overseeing and training all through hole machine personnel.VLSI Plant/Field Technician1993 - 1994Member of a team that built the VLSI logic testing system for Texas Instruments. Duties included installation, calibration, and functional test of complete assemblies as well sub-assembly level components. These sub-assemblies included power supply racks, motorized arm lifts and robotic testing arm.

EDUCATION:

6/1993

High School or equivalent

Graduated High School with 4 years of honors english, and advanced placement credit for physics and english.

SKILLS:

Skill Name

Skill Level

CAREER HIGHLIGHTS:

Unique blend of senior-level technical expertise in both Windows and Linux and current management experience of 30+ member teams across the entire globe supporting multiple customer accounts.

AFFILIATIONS:

ITIL Foundation